Booking Terms & Conditions
Terms of Business
Deposit
All booking applications must be accompanied by a refundable deposit.
The deposit is accepted as part payment, the balance should be paid not less than 42 days (6 weeks) before the starting date of the holiday.
If the booking is made less than 42 days before the starting date of the holiday, the full amount should be paid.
Payment of the deposit is acceptance of these Terms & Conditions. Please refer to each individual property for specific T&Cs
Good Housekeeping Deposit
A Good Housekeeping Deposit of £150.00 is included in the final balance of your holiday payment at Point House.
This deposit is refunded in full with 7 days of your departure providing that no damage or breakages have been reported.
Reservation
Reservation is subject to the accommodation being available when the deposit is received and then confirmed by us by email.
Balance Payment
Where a booking has been made online with a card payment, the balance will automatically be taken when due unless we are notified 4 days prior to payment date.
Non receipt of the full accommodation charged at the time specified above will be treated as a cancellation of reservation and the deposit will be forfeited. The booking will then be subject to a non-payment cancellation procedure where the whole cost of the holiday accommodation will become due, unless we are able to re-let for the same period at an equivalent rate.
Cancellation
Flexible cancellation terms for every NEW guest from MASTER CANCEL
All new bookings made after 20 April 2020 and arriving after 1 August 2020 are fully insured by MASTER CANCEL Insurance policy.
Guests may cancel for any reason between 60 days and 2 days before check-in for 100% refund - inc deposit!
MASTER CANCEL covers all booking sources, including OTA/Third Party bookings.
Arrival and Departure
Please leave the property clean and tidy, in the condition in which you found it, departure notes can be found in the property.
Maximum Number of Occupants
Unless prior authority has been received, the number of people occupying the property MUST NOT exceed the number for which
beds are provided.
Pets
Point House - max 2
CaraPod - no pets
Breakages / Spillages
Accidents do happen!! Don't worry!! Please do tell us! Any damage caused to the property or any equipment lost, damaged or broken during the occupancy should be reported and paid for. Missing or damaged items will be deducted from the Good Housekeeping Deposit..
Unsuitable Hirers
The owners reserve the right to refuse to hand over holiday accommodation to any person who, in their opinion, is unsuitable to take charge. In this case, money will be refunded in full. The owners reserve the right to ask guests to leave the property within the duration of their stay if the property is, in the opinion of the owners or their representatives, being mistreated. In this instance no refunds will be given and the Housekeeping Deposit will be forfeited.
Rural Location
Due to our remote location our water supply is on a bore hole, this is tested by Argyll & Bute Environmental Health every year and is certified. The bore hole relies on electricity to pump the water, in the rare event of a power cut the water supply will be affected. A temporary supply will be provided where possible. All hirers accept this condition as part of the charm of Kintyre. The owners accept no responsibilty for loss of services outwith our control and no refunds can be given.
In extreme hot weather conditions where there is a risk of water shortage we may have to restrict use of the Hot Tubs.
A partial refund of no more than 20% of the total booking value will be refunded.
Problems
If you have any problems during your stay, please let us know as soon as possible to allow us to deal with them quickly, and not let anything spoil your holiday. Any problems not reported to us during your stay will not be able to be rectified in due course. Contact information is available in the Welcome Pack.
Deposit
All booking applications must be accompanied by a refundable deposit.
The deposit is accepted as part payment, the balance should be paid not less than 42 days (6 weeks) before the starting date of the holiday.
If the booking is made less than 42 days before the starting date of the holiday, the full amount should be paid.
Payment of the deposit is acceptance of these Terms & Conditions. Please refer to each individual property for specific T&Cs
Good Housekeeping Deposit
A Good Housekeeping Deposit of £150.00 is included in the final balance of your holiday payment at Point House.
This deposit is refunded in full with 7 days of your departure providing that no damage or breakages have been reported.
Reservation
Reservation is subject to the accommodation being available when the deposit is received and then confirmed by us by email.
Balance Payment
Where a booking has been made online with a card payment, the balance will automatically be taken when due unless we are notified 4 days prior to payment date.
Non receipt of the full accommodation charged at the time specified above will be treated as a cancellation of reservation and the deposit will be forfeited. The booking will then be subject to a non-payment cancellation procedure where the whole cost of the holiday accommodation will become due, unless we are able to re-let for the same period at an equivalent rate.
Cancellation
Flexible cancellation terms for every NEW guest from MASTER CANCEL
All new bookings made after 20 April 2020 and arriving after 1 August 2020 are fully insured by MASTER CANCEL Insurance policy.
Guests may cancel for any reason between 60 days and 2 days before check-in for 100% refund - inc deposit!
MASTER CANCEL covers all booking sources, including OTA/Third Party bookings.
Arrival and Departure
Please leave the property clean and tidy, in the condition in which you found it, departure notes can be found in the property.
Maximum Number of Occupants
Unless prior authority has been received, the number of people occupying the property MUST NOT exceed the number for which
beds are provided.
Pets
Point House - max 2
CaraPod - no pets
Breakages / Spillages
Accidents do happen!! Don't worry!! Please do tell us! Any damage caused to the property or any equipment lost, damaged or broken during the occupancy should be reported and paid for. Missing or damaged items will be deducted from the Good Housekeeping Deposit..
Unsuitable Hirers
The owners reserve the right to refuse to hand over holiday accommodation to any person who, in their opinion, is unsuitable to take charge. In this case, money will be refunded in full. The owners reserve the right to ask guests to leave the property within the duration of their stay if the property is, in the opinion of the owners or their representatives, being mistreated. In this instance no refunds will be given and the Housekeeping Deposit will be forfeited.
Rural Location
Due to our remote location our water supply is on a bore hole, this is tested by Argyll & Bute Environmental Health every year and is certified. The bore hole relies on electricity to pump the water, in the rare event of a power cut the water supply will be affected. A temporary supply will be provided where possible. All hirers accept this condition as part of the charm of Kintyre. The owners accept no responsibilty for loss of services outwith our control and no refunds can be given.
In extreme hot weather conditions where there is a risk of water shortage we may have to restrict use of the Hot Tubs.
A partial refund of no more than 20% of the total booking value will be refunded.
Problems
If you have any problems during your stay, please let us know as soon as possible to allow us to deal with them quickly, and not let anything spoil your holiday. Any problems not reported to us during your stay will not be able to be rectified in due course. Contact information is available in the Welcome Pack.