Booking Terms & Conditions
CaraPod Booking Terms & Conditions
Effective from 20th January 2023
Please note that our Terms and Conditions are subject to change at any time.
Arrival and Departure
Arrival is from 3.00pm and you will find a Key Safe located behind the side gate next to the garage.
Departure is by 11.00am.
Information Folder
A folder is provided which gives park information, instructions on equipment usage, and suggestions for the local area.
Leaflets and books on Kintyre and other attractions, local walks, restaurants and pubs are stored in The Hub.
Linen and Towels
Please note that all bed linen, 2 x towels per person, 2 x robes and 2 x pairs of slippers are provided. Tea towels and a set of oven gloves are provided for the kitchen.
In addition, due to extra hygiene measures, upon your departure we will be asking all guests to bag up bed linen not including protectors) towels, robes and bathroom mats into laundry bags which will be supplied to you. Slippers are disposable and should be placed in the bins provided. This will limit the level of contact that our staff will have with these items. Many thanks for your assistance with this request. If you wish to supply your own towels and bed linen, this can be discussed prior to your arrival.
Travel
Please ensure that you follow all Government guidance on travel if you are unwell before arrival, and notify us as soon as possible of any illness.
If a guest becomes unwell during their stay we would ask that they return to their main residence. We ask to be informed if anyone in the party becomes unwell or has a positive test for Covid 19.
We cannot offer refunds if the guest needs to leave the property during their stay and return home.
If the guest is not well enough to travel home and needs to extend their stay in the property, they will be liable for the additional rental cost and any subsequent cancellations incurred. We would suggest guests have adequate travel insurance.
Cleaning Policy
We know that first impressions count when guests arrive at The CaraPod and our standards with regard to cleanliness are of the highest regard. A full clean of the property is carried out after the departure of guests and the Pod is fully aired. Your safety is paramount to us.
Products which are rated to BS EN 1476 and BS EN 14476 will be used within the Pod to ensure the cleaning guidelines are met which are currently being issued by Visit Scotland.
Appropriate cleaning solutions will be provided in the cupboard in the kitchen area. Please wipe down hard surfaces before departure. We would ask guests to leave the CaraPod in a clean and tidy state as we envisage that cleaning will take longer due to the new guidance in place. This will help to reduce the risk to us and cleaners.
Occupancy
The CaraPod sleeps 2 people
We do not allow air beds, or over-occupancy of the property.
In the event of guest illness due to Covid-19, we would respectfully ask that if possible the holiday party leave the property to travel home at their earliest convenience and do not self-isolate within it.
Barrier Pass
A barrier pass is provided on arrival and can be found in the CaraPod. Please ensure that you leave it in the kitchen area on departure day. If you take home a pass, please return as soon as possible. In the event that you do not return the pass, or it has been lost, you will be invoiced for replacement passes which cost £20.00 each.
Electric Car Charging
The CaraPod does not have any electric car charging points. If you wish to charge your electric car using a plug from the CaraPod, there will be a charge in relation to your make of car to cover costs.
Cancellation Policy
Due to current circumstances, the following cancellation policy will be superceded only if the CaraPod or guest's home address are in lockdown. All money paid will be returned to the guest.
We understand that circumstances change but in the unfortunate event that you need to cancel your booking, the following cancellation policy will apply:
1. Greater than 6 weeks (42 days) prior to the Arrival Date – we reserve the right to retain your 25% deposit. However, if we are able to rebook the dates we would look to refund your deposit less an administrative fee of 10% of the deposit monies.
2. Less than 6 weeks but up to 2 weeks prior to the Arrival Date, we reserve the right to retain 75% of your full payment.
3. Less than 2 weeks prior to the Arrival Date, we reserve the right to retain 100% of your full payment.
In the event that the guest would need to cancel the booking, we would always endeavour to re-let these dates. Pursuant to the above, if we are able to re-let the dates, we would arrange for any money to be re-paid to the customer less an administrative fee of £50. If we are unable re-let the dates, the above conditions would apply.
We would strongly suggest that the customer takes out holiday insurance to cover the event of cancellation.
Booking Protect - guests with Booking Protect holiday insurance will receive holiday cancellation refund through their insurance policy and not through our cancellation policy.
In the event of the occurrence of the owner due to sickness or sale of the property having to cancel your holiday, we will refund in full any payment made by you to yourselves at the time of which we make the cancellation.
Non-Availability of Accommodation
We reserve the right, in the interests of safety or any other reason beyond our control to cancel or alter arrangements made for you.
Should The CaraPod not be available due to a pandemic or National Emergency that has resulted in the closure of hospitality businesses as required by The UK Government in the first instance you must consult your insurance provider to reclaim costs. Should you not have insurance, any monies paid will be transferred to a booking within 18 months of your original date. Should this not be suitable we will look to current government guidance with regard to refunds. Our liability would not extend beyond this refund. We advise all guests to obtain personal travel insurance.
Your Obligations
Please note that your booking is not transferrable to any other party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You cannot allow more people to stay in the Property than expressly authorised. Pets are not permitted in the property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Please note we have a no smoking and no vaping policy inside the property - within external areas is fine.
Your Data and Your Privacy
In order to fulfil our contractual obligations to you (our guests or potential guests) we have to collect and keep secure certain information that identifies you, known as Personally Identifiable Information (PII).
About Us
We are Point Sands Holiday Park, Tayinloan, Tarbert, Argyll, PA29 6XG.
We are the data controller.
What we collect:
Personal information supplied by you by email, website or through the booking channels of AirBnB, Vrbo, Glamping Hub, TripAdvisor. This information may include name, address, email address.
We do not collect any information which is financially sensitive. Card payments are taken through Stripe and Holiday Rent Payment who have their own privacy policies.
Why we collect it and how it is stored?
We collect the information for our booking contract with yourselves in order to answer any enquiry or communication from yourself.
We send occasional emails to inform you of our offers and updates. This is defined under GDPR under legitimate interest. You may inform us at any time to remove you from our subscription list.
Data is stored on a spreadsheet on a password protected system. Email are stored on a password protected system and on the secure server of the host for our domain and email server.
We are required to keep records for 6 years for accounting and tax purposes. Any other data is kept for 12 months.
Access Statement
At Point Sands Holidays we recognise that equality, fair treatment, social inclusion and access is a basic right for all those with sensory, mental and physical disabilities. We strive to ensure we deliver services that are accessible to all groups in the community. We are committed to eliminating discrimination by actively seeking to overcome difficulties in accessing our services.
To facilitate the above statement, The CaraPod is suitable for people with limited mobility. There are 3 steps into the property at the front and then the whole property is on one level, except for steps down to the log burner at the hot tub. There is a step into the hot tub.
Problems
If you have any problems during your stay, please let us know as soon as possible to allow us to deal with them quickly, and not let anything spoil your holiday. Any problems not reported to us during your stay will not be able to be rectified in due course. Contact information is available in the Welcome Pack.
Effective from 20th January 2023
Please note that our Terms and Conditions are subject to change at any time.
Arrival and Departure
Arrival is from 3.00pm and you will find a Key Safe located behind the side gate next to the garage.
Departure is by 11.00am.
Information Folder
A folder is provided which gives park information, instructions on equipment usage, and suggestions for the local area.
Leaflets and books on Kintyre and other attractions, local walks, restaurants and pubs are stored in The Hub.
Linen and Towels
Please note that all bed linen, 2 x towels per person, 2 x robes and 2 x pairs of slippers are provided. Tea towels and a set of oven gloves are provided for the kitchen.
In addition, due to extra hygiene measures, upon your departure we will be asking all guests to bag up bed linen not including protectors) towels, robes and bathroom mats into laundry bags which will be supplied to you. Slippers are disposable and should be placed in the bins provided. This will limit the level of contact that our staff will have with these items. Many thanks for your assistance with this request. If you wish to supply your own towels and bed linen, this can be discussed prior to your arrival.
Travel
Please ensure that you follow all Government guidance on travel if you are unwell before arrival, and notify us as soon as possible of any illness.
If a guest becomes unwell during their stay we would ask that they return to their main residence. We ask to be informed if anyone in the party becomes unwell or has a positive test for Covid 19.
We cannot offer refunds if the guest needs to leave the property during their stay and return home.
If the guest is not well enough to travel home and needs to extend their stay in the property, they will be liable for the additional rental cost and any subsequent cancellations incurred. We would suggest guests have adequate travel insurance.
Cleaning Policy
We know that first impressions count when guests arrive at The CaraPod and our standards with regard to cleanliness are of the highest regard. A full clean of the property is carried out after the departure of guests and the Pod is fully aired. Your safety is paramount to us.
Products which are rated to BS EN 1476 and BS EN 14476 will be used within the Pod to ensure the cleaning guidelines are met which are currently being issued by Visit Scotland.
Appropriate cleaning solutions will be provided in the cupboard in the kitchen area. Please wipe down hard surfaces before departure. We would ask guests to leave the CaraPod in a clean and tidy state as we envisage that cleaning will take longer due to the new guidance in place. This will help to reduce the risk to us and cleaners.
Occupancy
The CaraPod sleeps 2 people
We do not allow air beds, or over-occupancy of the property.
In the event of guest illness due to Covid-19, we would respectfully ask that if possible the holiday party leave the property to travel home at their earliest convenience and do not self-isolate within it.
Barrier Pass
A barrier pass is provided on arrival and can be found in the CaraPod. Please ensure that you leave it in the kitchen area on departure day. If you take home a pass, please return as soon as possible. In the event that you do not return the pass, or it has been lost, you will be invoiced for replacement passes which cost £20.00 each.
Electric Car Charging
The CaraPod does not have any electric car charging points. If you wish to charge your electric car using a plug from the CaraPod, there will be a charge in relation to your make of car to cover costs.
Cancellation Policy
Due to current circumstances, the following cancellation policy will be superceded only if the CaraPod or guest's home address are in lockdown. All money paid will be returned to the guest.
We understand that circumstances change but in the unfortunate event that you need to cancel your booking, the following cancellation policy will apply:
1. Greater than 6 weeks (42 days) prior to the Arrival Date – we reserve the right to retain your 25% deposit. However, if we are able to rebook the dates we would look to refund your deposit less an administrative fee of 10% of the deposit monies.
2. Less than 6 weeks but up to 2 weeks prior to the Arrival Date, we reserve the right to retain 75% of your full payment.
3. Less than 2 weeks prior to the Arrival Date, we reserve the right to retain 100% of your full payment.
In the event that the guest would need to cancel the booking, we would always endeavour to re-let these dates. Pursuant to the above, if we are able to re-let the dates, we would arrange for any money to be re-paid to the customer less an administrative fee of £50. If we are unable re-let the dates, the above conditions would apply.
We would strongly suggest that the customer takes out holiday insurance to cover the event of cancellation.
Booking Protect - guests with Booking Protect holiday insurance will receive holiday cancellation refund through their insurance policy and not through our cancellation policy.
In the event of the occurrence of the owner due to sickness or sale of the property having to cancel your holiday, we will refund in full any payment made by you to yourselves at the time of which we make the cancellation.
Non-Availability of Accommodation
We reserve the right, in the interests of safety or any other reason beyond our control to cancel or alter arrangements made for you.
Should The CaraPod not be available due to a pandemic or National Emergency that has resulted in the closure of hospitality businesses as required by The UK Government in the first instance you must consult your insurance provider to reclaim costs. Should you not have insurance, any monies paid will be transferred to a booking within 18 months of your original date. Should this not be suitable we will look to current government guidance with regard to refunds. Our liability would not extend beyond this refund. We advise all guests to obtain personal travel insurance.
Your Obligations
Please note that your booking is not transferrable to any other party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You cannot allow more people to stay in the Property than expressly authorised. Pets are not permitted in the property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Please note we have a no smoking and no vaping policy inside the property - within external areas is fine.
Your Data and Your Privacy
In order to fulfil our contractual obligations to you (our guests or potential guests) we have to collect and keep secure certain information that identifies you, known as Personally Identifiable Information (PII).
About Us
We are Point Sands Holiday Park, Tayinloan, Tarbert, Argyll, PA29 6XG.
We are the data controller.
What we collect:
Personal information supplied by you by email, website or through the booking channels of AirBnB, Vrbo, Glamping Hub, TripAdvisor. This information may include name, address, email address.
We do not collect any information which is financially sensitive. Card payments are taken through Stripe and Holiday Rent Payment who have their own privacy policies.
Why we collect it and how it is stored?
We collect the information for our booking contract with yourselves in order to answer any enquiry or communication from yourself.
We send occasional emails to inform you of our offers and updates. This is defined under GDPR under legitimate interest. You may inform us at any time to remove you from our subscription list.
Data is stored on a spreadsheet on a password protected system. Email are stored on a password protected system and on the secure server of the host for our domain and email server.
We are required to keep records for 6 years for accounting and tax purposes. Any other data is kept for 12 months.
Access Statement
At Point Sands Holidays we recognise that equality, fair treatment, social inclusion and access is a basic right for all those with sensory, mental and physical disabilities. We strive to ensure we deliver services that are accessible to all groups in the community. We are committed to eliminating discrimination by actively seeking to overcome difficulties in accessing our services.
To facilitate the above statement, The CaraPod is suitable for people with limited mobility. There are 3 steps into the property at the front and then the whole property is on one level, except for steps down to the log burner at the hot tub. There is a step into the hot tub.
Problems
If you have any problems during your stay, please let us know as soon as possible to allow us to deal with them quickly, and not let anything spoil your holiday. Any problems not reported to us during your stay will not be able to be rectified in due course. Contact information is available in the Welcome Pack.